These Terms and Conditions set out the basis on which Rubbish Clearance Kennington provides waste collection and rubbish removal services within its service area. By making a booking, confirming a quote, or allowing our operatives to commence work, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you must not use our services. These terms apply to domestic and commercial customers unless stated otherwise in specific clauses.
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Service means any rubbish clearance, waste collection, bulky item removal, garden waste removal, or related work carried out by Rubbish Clearance Kennington.
1.2 We, us and our refer to Rubbish Clearance Kennington, the waste collection service provider.
1.3 You and your refer to the customer requesting and or receiving the Service, whether as an individual, business, landlord, tenant, managing agent or other organisation.
1.4 Booking means any request made by you for the Service, whether by telephone, email, online form, or other method accepted by us.
1.5 Waste means the items, materials, rubbish, junk, debris, or refuse that you request us to remove and dispose of.
1.6 Quotation or Quote means the price or pricing structure provided by us for the Service, given either as an estimate or a fixed price, subject to these Terms and Conditions.
2.1 We provide rubbish clearance and waste collection services within our designated service area, including Kennington and surrounding locations as notified by us from time to time.
2.2 Our operatives will attend the agreed property or site to collect and remove Waste that you present or identify for removal, subject to the limitations and exclusions set out in these Terms and Conditions.
2.3 We reserve the right to refuse to handle or remove any Waste that we reasonably consider to be hazardous, illegal, unsafe, incorrectly described, or beyond the agreed scope of the Service.
2.4 We do not undertake demolition, structural work, plumbing, electrical disconnection, or any work that falls outside standard rubbish removal. Any such work remains your responsibility and must be carried out by appropriately qualified professionals before we attend, if required.
3.1 You may request a Booking by contacting us via telephone, email, or other communication channels that we make available for rubbish clearance and waste collection enquiries.
3.2 At the time of Booking, you should provide accurate and complete information about the type, quantity, and location of the Waste, as well as details about access, parking, and any restrictions that may affect the Service.
3.3 Any Quotation given prior to our arrival is based on the information you provide and is therefore an estimate only. The final price may be adjusted if, on arrival, the actual volume, weight, nature, or location of the Waste differs from your description, or if additional work is required to complete the Service safely and lawfully.
3.4 We may confirm your Booking via email, text message, or verbal confirmation, depending on how you contact us. The Booking is accepted once we confirm the appointment time or time window and you indicate your agreement to the estimated or fixed price.
3.5 You are responsible for ensuring that you, or an authorised representative over the age of 18, is present at the property or site at the agreed time to direct our operatives and approve any adjustments to the Quote if necessary.
4.1 You must ensure safe, reasonable access to the Waste, including any communal areas, stairwells, lifts, gardens, or outbuildings that our operatives need to pass through.
4.2 You must arrange suitable parking or provide information about available parking near the property. Any parking charges, permits, or penalties incurred as a direct result of attending your Booking may be added to the final invoice.
4.3 We may decline or suspend the Service if we consider access unsafe, severely restricted, or materially different from what was described at the time of Booking. In such cases, a call-out or cancellation fee may apply as set out in the cancellations section.
4.4 You must ensure that the site is reasonably clear of hazards such as loose animals, exposed nails, unstable structures, and any other dangers that could put our operatives at risk.
5.1 We can remove general household rubbish, furniture, appliances, garden waste, commercial waste, and non-hazardous construction debris, subject to available capacity and applicable regulations.
5.2 Certain items may incur additional charges due to disposal fees, environmental regulations, or handling requirements. These can include mattresses, fridges, freezers, tyres, gas bottles, electrical items, and similar materials. We will inform you of any such charges where known in advance or as soon as identified on site.
5.3 We do not normally remove hazardous or specialist waste, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, paint in liquid form, fuel, oil, explosives, firearms, or biological waste. If you are unsure about any item, you must inform us in advance so that we can advise whether we can accept it.
5.4 You warrant that the Waste provided for collection does not contain prohibited materials. You will be liable for any fines, penalties, costs, or losses we incur as a result of hazardous, illegal, or undisclosed items being included in the Waste.
6.1 Pricing is generally based on the volume and, where relevant, the weight and type of Waste collected, together with labour time, access difficulty, and any additional disposal fees required by law or by licensed disposal facilities.
6.2 We may provide you with a price guide or estimated range before attending the property. The final price will be confirmed on site once our operatives have assessed the Waste and any relevant access or labour considerations.
6.3 Unless specifically agreed otherwise, payment is due in full upon completion of the Service on the day of collection. We may accept payment by cash, bank transfer, or card, as notified to you at the time of Booking.
6.4 For business customers, we may agree in writing to invoice with payment terms. If payment is not made by the due date stated on the invoice, we reserve the right to charge interest and administration fees on late payments in accordance with applicable UK legislation.
6.5 All prices are quoted exclusive of any applicable taxes unless explicitly stated otherwise. Any tax that applies to the Service will be added to the final invoice in accordance with current law.
7.1 You may cancel or reschedule a Booking by contacting us as soon as possible. To avoid charges, you should provide at least 24 hours notice before the agreed appointment time.
7.2 If you cancel with less than 24 hours notice, or if our operatives attend but are unable to carry out the Service for reasons beyond our control, we may charge a cancellation or call-out fee to cover our reasonable costs.
7.3 If our operatives are required to wait on site beyond a reasonable period due to delays in gaining access, clearing a route, or obtaining authorisation to proceed, we reserve the right to charge a waiting time fee based on our current rates.
7.4 In the event of severe weather, vehicle breakdown, staff illness, or other circumstances beyond our reasonable control, we may need to cancel or reschedule your Booking. In such cases, we will not be liable for any loss or inconvenience caused, but we will aim to offer the next available suitable appointment.
8.1 You must cooperate with us and provide all information reasonably required to perform the Service safely and efficiently.
8.2 You are responsible for ensuring that any items you wish to retain are clearly separated from the Waste. Our operatives may not be familiar with your belongings, and once items have been removed and loaded, they may not be recoverable.
8.3 You must ensure that all personal data or confidential information is removed from items such as paperwork, electronic devices, and storage media before they are presented as Waste. We accept no responsibility for the loss or misuse of data contained within disposed items.
8.4 Where the Service is requested by a tenant, occupier, or managing agent, you confirm that you have the authority of the property owner or relevant party to arrange rubbish clearance and waste removal from the premises.
9.1 We will provide the Service with reasonable care and skill, using suitably trained operatives and, where required by law, licensed waste carriers and approved disposal facilities.
9.2 While we take care when removing Waste, minor scuffs or marks may occasionally occur, particularly where access is tight or bulky items are being removed. You should move or protect fragile or high-value items that might be at risk. We are not liable for minor cosmetic damage that could not reasonably be avoided while performing the Service.
9.3 Our total liability for any loss or damage arising from the Service, whether in contract, tort, or otherwise, shall be limited to the amount paid for the specific Booking giving rise to the claim, except where liability cannot be limited under UK law.
9.4 We shall not be liable for any indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss of reputation arising from or in connection with the Service.
9.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot be excluded or limited under applicable UK law.
10.1 We aim to handle and dispose of Waste in a responsible and lawful manner, in accordance with applicable UK waste management and environmental regulations.
10.2 Once the Waste has been collected and loaded into our vehicle, ownership and responsibility for that Waste passes to us, subject to any subsequent obligations imposed by law and by licensed disposal facilities.
10.3 We may issue or arrange for the issue of a waste transfer note or similar documentation where required. You should retain any documentation provided for your records, particularly for commercial or trade Waste.
10.4 We may prioritise reuse, recycling, or recovery options where practical, but we do not guarantee that any particular item or proportion of the Waste will be recycled or diverted from landfill.
10.5 You agree not to instruct us to dispose of Waste in any unlawful manner or in contravention of regulatory requirements. We reserve the right to refuse instructions that we consider inconsistent with responsible waste management.
11.1 If you are dissatisfied with any aspect of the Service, you should notify us as soon as possible, providing details of your concerns and supporting information where available.
11.2 We will investigate reasonable complaints in good faith and respond within a reasonable timeframe. Where appropriate, we may offer a remedy such as a partial refund or corrective visit, at our discretion and subject to the circumstances.
11.3 Raising a complaint does not entitle you to delay or withhold payment of undisputed amounts due under these Terms and Conditions.
12.1 We may collect and process personal information such as your name, contact details, property address, and payment details for the purpose of managing Bookings, delivering the Service, fulfilling legal obligations, and improving our operations.
12.2 We will handle personal data in accordance with applicable UK data protection legislation. We will not sell your personal data to third parties. We may share information with service partners, regulators, or law enforcement bodies where required by law or necessary to provide the Service.
12.3 You are responsible for ensuring that any personal data contained within items given to us as Waste has been removed or securely destroyed before collection.
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our services, or commercial practices.
13.2 The version of the Terms and Conditions in force at the time of your Booking will apply to that Booking unless a change is required by law or explicitly agreed with you in writing.
14.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable.
14.2 If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Service, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or relating to these Terms and Conditions, the Service, or their subject matter.
By proceeding with a Booking or allowing the Service to commence, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
Read the UK service terms and conditions for Rubbish Clearance Kennington, covering bookings, payments, cancellations, liability, waste regulations and governing law.
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