This Privacy Policy explains how Rubbish Clearance Kennington collects, uses, stores, and protects your personal data when you use our rubbish clearance and related services. It applies to all Rubbish Clearance Kennington customers and service users in our operating area, including residential and commercial clients, as well as visitors who contact us with enquiries.
Rubbish Clearance Kennington is a waste removal and rubbish clearance service provider operating in the Kennington area and surrounding locations. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, we are the data controller in respect of the personal data we collect and process about you.
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details provided on our main service information and contact channels, clearly marked for customer communication.
This Privacy Policy applies to all personal data that Rubbish Clearance Kennington collects and processes about customers, potential customers, and individuals who contact us in relation to our services within our operating area. By requesting a quotation, making a booking, using our services, or communicating with us, you acknowledge that you have read and understood this Privacy Policy.
We only collect personal data that is necessary for the provision and administration of our rubbish clearance services and to meet our legal obligations. The types of personal data we may collect include:
Identification and contact details such as your name, address, property access information, email address, and telephone number.
Service and booking details such as the type of service requested, property type, date and time of the booking, instructions for access, and details of collected items where relevant for pricing and documentation.
Payment and transaction information such as payment confirmations, invoices, and records of payments received. We do not store full payment card details where payments are processed through secure third-party systems.
Communication records such as emails, messages, and telephone notes relating to enquiries, quotes, bookings, complaints, and feedback.
Technical and usage information such as basic information about how you contact us or access our online content, which may include the date and time of contact and basic device or browser information where this is required for security, diagnostics, or service improvement.
We collect personal data directly from you when you contact us by phone, email, online forms, or other communication methods, when you request a quotation or make a booking, and when you provide information to our operatives at your property.
We may also receive information about you from third parties who are authorised to act on your behalf, such as property managers, landlords, estate agents, or corporate clients arranging services for you.
We process your personal data only where we have a lawful basis under data protection law. Depending on the specific processing activity, our lawful bases are:
Performance of a contract: to take steps at your request before entering into a contract, and to provide and manage the rubbish clearance services you have requested, including booking, carrying out the work, and managing payments.
Legitimate interests: to manage our business operations and improve our services, to communicate with you about existing bookings or related services you might reasonably expect, to handle enquiries and resolve complaints, to keep appropriate business records, and to ensure the safety and security of our staff and customers. When relying on legitimate interests, we always consider your rights and interests and only process data in ways you would reasonably expect.
Legal obligations: to comply with applicable laws and regulations relating to waste management, taxation, accounting, record-keeping, and other regulatory requirements, including the duty of care for waste transfer documentation.
Consent: in limited circumstances where we wish to send you certain types of marketing or communications that are not covered by our legitimate interests, we will ask for your consent. You may withdraw your consent at any time using the contact details provided to you.
We use your personal data for the following purposes:
To provide rubbish clearance and associated services you have requested, including confirming bookings, carrying out collections, and issuing invoices and receipts.
To respond to enquiries, provide quotations, and communicate with you about your bookings, including changes, delays, or follow-up information.
To manage our business records, including customer databases, financial and accounting records, waste transfer records, and service history.
To improve our services, including monitoring service quality, training staff, and developing new offerings that may be relevant to our customers.
To send you information about similar services that we provide, where you have used our services previously and where the law allows us to do so. You can tell us at any time if you do not wish to receive such communications.
To comply with legal and regulatory requirements, respond to lawful requests from public authorities, and protect our rights and the rights of our customers and staff.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors are engaged to support our business activities and are required to act only on our instructions and to protect your personal data in accordance with data protection law.
Categories of processors and third parties may include:
Payment processing providers that handle secure card transactions and other methods of payment.
IT and system support providers that host or maintain our electronic records, booking systems, and communication systems.
Accountants and professional advisers who assist with financial management and legal compliance.
Waste transfer and disposal partners where collaboration is required to complete a service, and only to the extent necessary to fulfil the requested service and legal duties.
In some circumstances we may also share your data with public authorities, regulators, law enforcement agencies, or legal advisers where this is required by law, necessary to establish, exercise, or defend legal claims, or to protect the vital interests of individuals.
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection laws, such as using standard contractual clauses or ensuring that the destination country has an adequate level of protection.
We keep your personal data for no longer than is necessary for the purposes for which it was collected and to meet our legal, accounting, and reporting obligations. The retention period will depend on the nature of the data and the reasons for which it is processed.
Core customer and booking records are generally retained for the duration of our relationship with you and for a period afterwards determined by relevant limitation periods and regulatory requirements. In many cases, this will be up to six years after the end of the financial year in which the last transaction took place to meet tax and accounting obligations.
Waste transfer documentation and related records may be retained in line with specific environmental and waste management regulations.
Marketing preferences and contact details used for marketing are retained until you opt out or we no longer consider the information up to date or relevant.
When personal data is no longer required, we will securely delete, anonymise, or destroy it.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures may include restricted access to systems based on role, secure storage of physical and electronic records, staff training on data protection responsibilities, and regular review of our security practices.
Under data protection laws, you have several rights in relation to your personal data. These rights may be subject to certain conditions and exemptions, but broadly include:
The right of access: you can request confirmation that we process your personal data and obtain a copy of the data we hold about you.
The right to rectification: you can request correction of inaccurate or incomplete personal data.
The right to erasure: in certain circumstances you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no lawful basis for further processing.
The right to restrict processing: you can ask us to restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
The right to object: you can object to processing based on our legitimate interests and to receiving direct marketing at any time. If you object to direct marketing, we will stop sending it.
The right to data portability: where processing is based on consent or contract and carried out by automated means, you may have the right to receive the personal data you provided to us in a structured, commonly used, and machine readable format, and to ask us to transfer it to another organisation where technically feasible.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Our services are aimed at adults and businesses. We do not knowingly collect personal data relating to children. If you believe a child has provided us with personal data, please contact us so that we can assess and, where appropriate, delete the information.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. Any updates will be made available through our usual communication channels and will apply from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
GDPR-compliant privacy policy for Rubbish Clearance Kennington explaining what data we collect, how we use it, our lawful basis, retention periods, processors, and your data protection rights.
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